Help Center

Shipping destinations:

• We ship both locally and worldwide.

Shipping times:

• Local orders take 3-5 business days to be delivered to you and we ship within 1-2 business days.
• International orders take 10-14 business days to be delivered , we ship within same 1-2 business days.
• Shipping time might vary depending on location, shipment method and other factors.

Shipping cost:

• Orders over $50 will have free shipping.
• Orders under $49 will be charged for shipping depending on your chosen delivery method and country. Full price will be displayed at checkout. 

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal. 

Note that additional exchange fee may apply if your currency is other than US dollars.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a product gets damaged or was faulty upon a delivery - we offer 100% refund.
• Timing: we have a 30-days Return & Exchange Policy, since the day item was received.
• To be eligible for a return, goods must be unopened, unused, undamaged and accompanied by proof of purchase.
• For returns, please email support@evofans.com with the subject 'Returns' and include your order number, name and the reason for the return.
• Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

Simply add as many items as you wish to your shopping cart while browsing our store. 

Once you want to proceed with the order - do so by going to the cart and clicking "checkout". 

Follow the instructions by providing us with delivery information and select payment method the for the merch - we will ship your package within 1-2 business days, depending on where you are, the time it takes to get to your door will vary.

Our support team is always happy to guide you at any step!

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Where customers can track their orders? 

Customers can track their orders in the 'Order Lookup' menu in the main menu section.

Is it possible to change the order and how it can be done?

Unfortunately, once an order has been submitted, it will be printed and shipped extremely quickly. You will have to contact us when you receive your order and organise a refund and return with us. 

If customer received only part of the whole order, what should be done?

Please contact us via email immediately if you only receive part of your order and we will chase down your products. 

Can a loyal customer get a discount? 

If you leave us a review, you can earn a 15% discount! Contact our support to find out more. 

When is the next promotion?

We are constantly running promotions! Ensure that you are signed up to our email newsletter on the home page to be apart of the goss!

Do you have a Privacy policy?

Yes. You can check the privacy policy at the bottom of the site in the footer menus.

How can an order be cancelled? 

If you would like to cancel an order, please contact us through email at support@evofans.com.

If an order is shipped, separately will there be double shipping charge? 

No there should never be a double shipping charge, please contact us if you do get any extra charges.